FAQ: How do billing review requests work?

If you see an unexpected payment, balance change, or usage charge, contact support with enough information to review the account. These docs do not promise automatic refunds, credits, or chargebacks.

What support needs

Account email:
Payment time:
Payment method:
Amount:
Reason for review:
Whether any API usage occurred:

Before contacting support

• Check Billing for the payment record.
• Check Usage Logs for API consumption after payment.
• Do not share full card, bank, or wallet credentials.
• Keep the related request IDs or payment reference available.

Related pages

• Payment methods
• Pricing and billing