FAQ: I cannot access my account

Start by confirming which sign-in method you used when creating the workspace.

Checklist

1. Try the same email and sign-in method used at registration.
2. Check whether you used Google sign-in or email code.
3. If resetting password, use the email attached to the workspace.
4. If you still cannot access the account, contact support with account email and approximate registration time.

Do not share

Do not send passwords, email verification codes, API key values, or payment secrets to support.